Refund Policy
If you have any concerns with your order, please contact us within 30 days to begin a review at casacafesoap@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items), and personal care goods (such as beauty products, soap, lotions, lip balms etc.). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received your review request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Vegan Products
Select base formulations are available with vegan alternatives, thoughtfully crafted to maintain the integrity and quality of each bar.
Casa Café Soap Line
Tallow Soap
A traditional, skin-loving fat rich in vitamins A, D, E, and K.
Crafted with organic, grass-fed beef tallow, organic olive oil, organic coconut oil, shea butter, and castor oil. Rich, creamy, and deeply nourishing for the skin.
Palm-Free Soap (Vegan)
A luxurious vegan blend of organic olive oil, organic coconut oil, shea butter, kokum butter, and castor oil. Gentle and moisturizing without the use of palm oil.
Casa Café’s Old Faithful (Vegan)
A trusted favorite made with organic olive oil, sustainable palm oil, shea butter, hemp seed oil or sweet almond oil, and castor oil. Designed for a balanced, nourishing cleanse.
Salt Bar
A mineral-rich bar made with organic coconut oil, shea butter, and castor oil. Infused with sea salt for a creamy, spa-like lather and gentle exfoliation.
Fragrance
We primarily scent our soaps with pure essential oils for a natural aroma. Select bars feature phthalate-free fragrance oils to offer a wider variety of scents while maintaining our commitment to safety and quality.
Special Additives
Each bar may also be enriched with specialty ingredients like:
- Organic raw local honey
- Oat milk, coconut milk, goat milk, buttermilk, and heavy cream
- Aloe vera juice and beer
- Pine tar for deep skin conditioning
- Colloidal oatmeal and natural exfoliants (walnut shell powder, Dead Sea salt)
- Clays including kaolin clay, rose clay, calamine, activated charcoal, and bentonite clay
Herbal Infusions
We create our own herbal-infused oils using sunflower oil or hemp seed oil and botanicals like:
- Nettle leaf
- Chamomile
- Lemongrass
- Lavender buds
- Turmeric
- Annatto seeds
- Calendula
- These additions offer soothing, nourishing benefits straight from nature.
Casa Café Skincare Line
Tallow Body Butter
A deeply moisturizing blend of organic, grass-fed beef tallow, jojoba oil, vitamin E, and kokum butter. Designed to soothe and hydrate dry, sensitive skin.
Tallow Blue (Face Cream)
Our luxurious face cream features organic, grass-fed beef tallow, blue tansy flower oil, jojoba oil, shea butter, and tamanu oil. Calm, balance, and nourish your skin naturally.
Tallow Eye Cream
A rich and gentle eye treatment made with organic, grass-fed tallow, coffee seed oil, castor oil, and beeswax to help brighten, hydrate, and refresh the delicate under-eye area.
Tallow Lip Balm
Protect and nourish your lips with a blend of organic, grass-fed beef tallow, sweet almond oil, organic raw local honey, and beeswax. Smooth, soothing, and lightly sweet.
Special Additives for Skincare
Bath Bombs
Ingredients for our artisan bath bombs will be announced soon! Stay tuned for more natural, skin-loving additions.
Seasonal Availability
Some skincare products will only be available in the cooler months. Due to the natural ingredients and minimal processing, warm weather can cause melting. Be sure to stock up during fall to have enough product to last through the warmer months!